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Hotel · Mexico City · Federal District

Alteza Polanco

A 4-star stay in the heart of Polanco, just steps from shopping, dining, and cultural landmarks.

  • 9.1 staff rating
  • Spa & wellness centre on site
  • Paid airport shuttle available
8.4 Great 279 reviews Booking.com 8.4 · 279 reviews

About

Alteza Polanco

Alteza Polanco is a 4-star hotel located in Mexico City's Polanco district, a major area known for its upscale shops, restaurants, and cultural sites. It’s about 3.7 km from Chapultepec Castle, making it a convenient base for exploring the city's historic attractions.

The hotel offers a range of amenities including a restaurant, spa and wellness centre, fitness centre, and meeting facilities. Rooms are equipped with modern comforts such as air conditioning, tea and coffee facilities, and flat-screen TVs. Guests also appreciate the 24-hour reception, luggage storage, and tours/ticket assistance.

  • No smoking on site
  • Wi-Fi
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • No pets allowed

In brief

What works, what to weigh

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Strengths

3 reasons to book
  • Exceptional staff — Guests consistently highlight the friendly, accommodating service, from check-in to arranging airport transfers.
  • Prime Polanco location — Close to restaurants, shops, and cultural sites, with convenient access to Plaza Carso and the Polanco Business Center.
  • Spacious, modern rooms — Rooms are described as large, spotless, and well-equipped, with complimentary coffee and climate control.
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Worth weighing

3 to weigh
  • No on-site parking — The hotel doesn't list parking among its amenities, so guests arriving by car may need to arrange alternative options.
  • Pets not allowed — The hotel's policy clearly states that pets are not permitted, which may be a drawback for those traveling with animals.
  • Check-in limited to late afternoon — Check-in is only available from 15:00 to 23:59, which may be inconvenient for early arrivals.

01 — Rooms

Rooms & rates

High season: summer dates usually book out a few weeks ahead.

Junior Suite two Beds

  • 2 Double beds
  • Coffee machine
  • Air conditioning

Deluxe Room Two beds

  • 2 Double beds
  • Coffee machine
  • Air conditioning

Junior Suite One Bed

  • 2 Single beds
  • Coffee machine
  • Air conditioning

Suite

  • 1 King-size bed
  • Coffee machine
  • Air conditioning

Master Suite Exterior View

  • Coffee machine
  • Air conditioning

Master Suite Interior View

  • Coffee machine
  • Air conditioning

Deluxe Room

  • 1 King-size bed
  • Coffee machine
  • Air conditioning

02 — Amenities

Services & amenities

Everything included at this stay — the facilities and essentials, at a glance.

General

  • Wi-Fi
  • 24-hour reception
  • VIP check-in/ -out
  • Lift
  • No smoking on site

Food & Drink

  • Restaurant
  • Special diet menus
  • In-room breakfast
  • Welcome drink
  • Tea and coffee facilities
  • Mini-bar

Wellness & Leisure

  • Spa & wellness centre
  • Full body massage
  • Fitness centre

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Paid airport shuttle

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Room Amenities

  • Air conditioning
  • Sitting area
  • Terrace
  • Ironing facilities
  • Free toiletries
  • Flat-screen TV
  • AM/FM alarm clock
  • Safe deposit box
  • Cots

03 — Reviews

What guests say

Recent verified reviews from guests who stayed here.

8.4
Great 279 reviews

Guest-rated 8.4/10 from 279 reviews

Booking.com · 8.4 · 279 reviews
8.4Verified guest

“Excellent stay for a business trip with good prices. The staff were friendly and the location was ideal, close to restaurants and a convenience store. The nearby Jimmyboy Cafe Bistro served great coffee, and the food offering was outstanding with plenty of options.”

8.4Verified guest

“The room was spotless and huge, with complimentary coffee. I thoroughly enjoyed it.”

8.4Verified guest

“Clean room and friendly staff. They helped arrange transportation to Benito Juárez Airport. The dining area was cozy for breakfast and had a good menu.”

8.4Verified guest

“Prime location with great access to shopping, dining, and cultural sites. Staff were cordial and eager to assist. My room was spacious, immaculate, and well-equipped—perfect for a comfortable retreat.”

8.4Verified guest

“The location gives easy access to attractions and shops, and the staff were consistently kind and respectful. Spacious rooms with all the supplies you need.”

8.4Verified guest

“The staff were accommodating and friendly, looking after our family's needs while we explored the area. It was just around the corner from great shops and cultural sites.”

04 — Location

Getting around Mexico City

The property sits in Mexico City.

Nearby landmarks: Chapultepec Castle is about 3.7 km away, and Plaza Carso is within walking distance, offering a modern shopping and cultural complex.

Dining and shopping: The hotel is surrounded by restaurants, including Jimmyboy Cafe Bistro, and is close to shopping malls and a convenient store for daily needs.

Business access: The Polanco Business Center is adjacent, making the hotel a practical base for business travelers.

Blas Pascal 111, Mexico City, Federal District, Mexico

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05 — Good to know

Policies & conditions

Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.

Check-in
From 15:00-23:59
Check-out
By 12:00
Cancellation
Free cancellation on many rates — terms on booking page
Payment
Pay-at-hotel available on many rates; final terms at booking
Pets
Not allowed
Property
70 rooms

06 — Questions

Frequently asked

What time is check-in and check-out?

Check-in is from 15:00 to 23:59, and check-out is by 12:00.

Does the hotel offer airport transportation?

Yes, a paid airport shuttle is available. Guests have also noted that staff can assist in arranging transport to Benito Juárez Airport.

Are pets allowed at Alteza Polanco?

No, pets are not allowed on the property.

What dining options are available?

The hotel has an on-site restaurant and offers in-room breakfast. Guests have praised the breakfast for its variety.

Is there a spa or fitness center?

Yes, the hotel has a spa and wellness centre with full body massage, as well as a fitness centre.

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The bottom line

Alteza Polanco delivers a reliable, well-located stay in one of Mexico City's most desirable districts. With strong scores for staff and rooms, it's a solid choice for both business and leisure travelers who want easy access to Polanco's dining and shopping.

8.4Based on guest reviews and hotel data

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